Refund Policy

Thank you for shopping with Eplus9. We are committed to providing high-quality eBikes and related products. Please read our refund policy carefully before making a purchase.

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All Sales Are Final

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We do not offer refunds or returns for any reason once a purchase is completed — unless the item is received in a defective or damaged condition (see below). Please ensure your purchase is correct before finalizing your order.

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Damaged or Defective Items – 48-Hour Grace Period

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If your product arrives damaged or defective, you must contact us within 48 hours of delivery. We will assess the issue and offer one of the following resolutions:

• Replacement of the item

• Repair assistance

• Store credit (in limited cases)

To qualify, the item must:

• Be unused

• Be in its original packaging

• Be accompanied by proof of purchase and photographic evidence of the damage or defect

Failure to notify us within 48 hours voids eligibility for any remedy.

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How to Report an Issue

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To report a defective or damaged item, please email us at [your support email] with:

• Your order number

• A description of the issue

• Photos or video clearly showing the problem

Our support team will respond within 1–2 business days.

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Important Notes

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• This policy applies only to physical damage or manufacturing defects present at the time of delivery.

• We do not accept returns or offer refunds for issues related to customer error, misuse, or changes of mind.

• Shipping costs are non-refundable.